problem with ST500DM002

Repairing Seagate HDDs.
eduar92wtf
Registered User
Registered User
Posts: 11
Joined: Wed Jun 04, 2014 6:06 am

problem with ST500DM002

Postby eduar92wtf » Fri Dec 05, 2014 7:57 pm

Hi everyone:
I have a problem with a Seagate ST500DM002 FW KC45: I cant acces to the drive, but some times i can acces via terminal, I leave here the results: Please, comment!!!

Boot 0x10M
Spin Up[0x00000000][0x0000B67C][0x0000BA10]
Trans.

Rst 0x10M
MC Internal LPC Process
Spin Up
(P) SATA Reset

MCMTFileHandler: EXCEPTION: Failed MCMT read request
MCMTFileHandler: EXCEPTION: Failed MCMT read request
ASCII Diag mode

F3 T>

eduar92wtf
Registered User
Registered User
Posts: 11
Joined: Wed Jun 04, 2014 6:06 am

Re: problem with ST500DM002

Postby eduar92wtf » Fri Dec 05, 2014 8:01 pm

I have been doing everything, i have tried with regen translator(m0,6,2,...)), FW reset(Ctrl+C), clear Smart(N1), and nothing happens. besides, some times i cant get the prompt and it shows: SERVO ERROR...RW ERROR...

I dont know what else to do.
Sorry for my English.
Regards.

User avatar
Spildit
Posts: 1554
Joined: Sat Apr 06, 2013 4:59 pm
Location: Portugal
Contact:

Re: problem with ST500DM002

Postby Spildit » Tue Jan 06, 2015 10:41 pm

Hello there.

Is this drive the one that you requested for help by PM ?

This drive is a 7200.12 so playing with terminal and translator on those is not a good idea because of the non-resident G-List.

Also there is a good possibility that the heads are failing and you will not be able to fix anything on the drive with TTL or even with a firmware tool.

You will have to take the drive to a data recovery firm to get the heads swapped on a laminar flow bench. This is not a DIY project.

By the description of the problem I would be tempted to guess that it's a head(s) problem and the firmware errors are related to the fact that heads can't read SA.

Regards.
1Q9xrDTzTddUXeJAFRn37aqh1Yr6buDCdw - (Bitcoin Donations)

nimanout
NewUser
NewUser
Posts: 1
Joined: Sun Aug 30, 2015 8:21 am

Re: problem with ST500DM002

Postby nimanout » Sun Aug 30, 2015 8:22 am

:lol: :lol: :lol: :lol:

data-medics
Registered User
Registered User
Posts: 3
Joined: Wed Aug 28, 2013 10:17 pm
Location: Providence, RI
Contact:

Re: problem with ST500DM002

Postby data-medics » Thu Feb 18, 2016 12:54 am

I know this is a really old thread, but I was actually doing some research on this myself. If you still have this drive handy try checking system file 346 using the T>r346 command. I've seen a few cases where this error code was caused by that file being damaged.
https://www.data-medics.com - RI Data Recovery


Return to “Seagate”

Who is online

Users browsing this forum: No registered users and 1 guest

cron